Job Description
Responsibilities:
- Develop and implement strategies to elevate customer experience.
- Enhance the overall customer journey within the service department.
- Manage customer feedback and data to facilitate ongoing improvements using designated customer service tools.
- Resolve customer issues efficiently and effectively.
- Lead and coach customer-facing personnel to improve customer interactions.
- Collaborate across all functions and departments to ensure cohesive service delivery.
- Track and meet key performance indicators related to customer experience, satisfaction, and retention, and implement action plans as necessary.
- Maintain strong collaboration with manufacturers to uphold brand standards and act as a customer experience champion.
- Undertake additional tasks as assigned by management.
Requirements:
- Minimum degree qualifications.
- 5–8 years of e...