Job Description
Job Title: Customer Service Manager
Company: FELT Bicycles
Department: Customer Service
Reports To: Managing Director
Location: Barcelona offices
SUMMARY
In the context of the repositioning of FELT in the high-performance drop-bar segments, the Customer Service Manager at FELT answers Customer and Technical calls and logs information to facilitate resolution through to closure, ensures that appropriate resources are utilized to provide a positive customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitors all incoming customer service request issues.
- Tracks dealer responses and previous actions regarding service concerns.
- Works closely with technical teams, sales department and others as needed to obtain all relevant information regarding customer service and satisfaction.
- Documents and logs all customer service and satisfaction i...