Job Description
GCB 6
Principal Responsibilities
- Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
- Supervise the branch's performance and make changes if necessary
- Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
- Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
- Identify coaching and training needs, suggesting different approaches and monitoring success
- Ensure all customer interfacing jobs are resourced by appropriately trained staff
- Collaborate amongst streams at branch to deliver branch goal
- Proactively instil HSBC core values and business principles