Job Description
Customer Service Manager I
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 25 May 2026
**Job description**
**GCB 6**
**Principal Responsibilities**
+ Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
+ Supervise the branch's performance and make changes if necessary
+ Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
+ Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
+ Identify coaching and training needs, suggesting different approaches and monitoring success
+ Ensure all customer interfacing jobs are resourced by appropriately trained staff
+ Collaborate amongst streams at branch...
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 25 May 2026
**Job description**
**GCB 6**
**Principal Responsibilities**
+ Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
+ Supervise the branch's performance and make changes if necessary
+ Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
+ Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
+ Identify coaching and training needs, suggesting different approaches and monitoring success
+ Ensure all customer interfacing jobs are resourced by appropriately trained staff
+ Collaborate amongst streams at branch...