Job Description
Customer Service Manager - Spanish + English (C1) needed in Madrid!
Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid . This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.
Key Responsibilities
- Lead and manage a team of customer service representatives to ensure excellent customer experiences.
- Handle complex customer inquiries and provide timely, effective solutions.
- Develop and implement strategies to improve customer service processes and performance.
- Collaborate with other departments to enhance customer satisfaction and retention.
- Monitor and analyze team performance metrics to ensure high standards are met.
Qualifications
- Fluent in Spanish and En...