💼 Full-Time Position

Customer Service Manager

🏢
INTELLISTAFF
📍 Johannesburg North, Gauteng, South Africa
📍
Location
Johannesburg North, South Africa
📅
Posted
June 13, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Duties and Responsibilities

Inbound & Desk Support

  • Respond promptly and professionally to client inquiries via phone, email, WhatsApp Business, or live chat.

  • Troubleshoot complaints, process orders or service requests, and escalate complex technical issues to the relevant departments.

  • Maintain accurate, up-to-date client records and interaction logs within the CRM system.
    • Client Visits & Relationship Building (Field)
  • Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships.

  • Assist clients with basic on-site troubleshooting, training, or walkthroughs of the company’s products/services.

  • Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery.
    • Administration & Reporting
  • Independently plan, schedule, and optimize travel routes for...