Job Description
Customer Service Manager
We are looking for an experienced manager to lead our customer service team, ensuring outstanding service and store performance.
Responsibilities
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to customer feedback and react accordingly
- Ensure market leading availability across the store.
- Work with other managers in store to lead a supportive and performance-driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departm...