Job Description
Job Title: Customer Service Manager
Location: Remote
Job Type: Full-Time
We are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention. The ideal candidate will have outstanding written and verbal English communication skills, with a proven ability to manage complex customer interactions in a fast-paced environment.
Responsibilities:
- Lead, train, and mentor a team of customer service agents to deliver exceptional support.
- Identify and implement solutions to address the root cause of recurring customer issues, ensuring long-term resolution and improved processes.
- Develop and maintain customer service SOPs to...