Job Description
Twój zakres obowiązków
- Lead and further develop Service Excellence standards and the service management model
- Define and govern service management principles, KPIs/SLAs, and the service catalogue
- Ensure a consistent and scalable service delivery model across different organizational areas
- Develop the service portfolio (onboarding, scaling, changes, and decommissioning of services)
- Collaborate with Digital, Data & AI teams to enable automation and improve service quality
- Monitor service performance and provide reporting and insights
- Act as the key escalation point and advisor in Service Management topics
Nasze wymagania
- University degree in business, engineering, information management, or a related field
- A few years of experience in service design or a similar area
- Knowledge of ITIL and service management frameworks
- Ex...