Job Description
Customer Services Manager | Manchester (on‑site) | £30,000 - £35,000
My client, a well‑established luxury brand is looking for a Customer Services Manager to join their team in Manchester City centre. This is a hands‑on leadership role where you will oversee day‑to‑day operations, lead a small team, and ensure an exceptional customer experience at all times.
Role and Responsibilities:
Lead the Centre team to deliver consistently high customer service standards
Build strong relationships with clients and ensure their needs are met
Oversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly
Manage customer renewals and support retention across the Centre
Conduct tours for prospective clients and promote the Centre effectively
Support team development through regular coaching and performance management
Ensure compliance with all operational and health & safety proceduresEssential Skills:
Experien...
My client, a well‑established luxury brand is looking for a Customer Services Manager to join their team in Manchester City centre. This is a hands‑on leadership role where you will oversee day‑to‑day operations, lead a small team, and ensure an exceptional customer experience at all times.
Role and Responsibilities:
Lead the Centre team to deliver consistently high customer service standards
Build strong relationships with clients and ensure their needs are met
Oversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly
Manage customer renewals and support retention across the Centre
Conduct tours for prospective clients and promote the Centre effectively
Support team development through regular coaching and performance management
Ensure compliance with all operational and health & safety proceduresEssential Skills:
Experien...