Job Description
The Customer Service Manager will oversee and enhance customer service processes within the financial services sector, ensuring a high-quality experience for clients. This role is ideal for someone with a strong background in managing teams and improving service delivery standards.
Client Details
Our client is a well-established organisation in the financial services sector, known for its commitment to delivering exceptional customer experiences. As a medium-sized company, they offer a collaborative and professional work environment.
Description
Lead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused culture
Set clear objectives, monitor performance, and deliver regular 1:1s, appraisals, and development plans
Develop and implement customer experience strategies aligned with business objectives and FCA requirements
Continuously review and optimise customer journeys to improve sat...
Client Details
Our client is a well-established organisation in the financial services sector, known for its commitment to delivering exceptional customer experiences. As a medium-sized company, they offer a collaborative and professional work environment.
Description
Lead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused culture
Set clear objectives, monitor performance, and deliver regular 1:1s, appraisals, and development plans
Develop and implement customer experience strategies aligned with business objectives and FCA requirements
Continuously review and optimise customer journeys to improve sat...