💼 Full-Time Position

Customer Service Manager

🏢
Barnes
📍 Newton Abbot, England, United Kingdom
📍
Location
Newton Abbot, United Kingdom
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service
Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is
accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent,
high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General
Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support.


Core Responsibilities:

  • Serve as the site's primary point of contact for customer communication/escalations post-deal.

  • Oversee backlog review, order entry, and customer scorecard management.

  • Support contract closeout and post-sales follow-up ac...