Job Description
Responsibilities:
- To maintain a professional, positive and empathetic attitude at all times
- Provide professional and excellent customer support, encouraging customers to come back
- To satisfactorily respond to customers’ demands and queries with excellence.
- To gather and retain customer information
- Communicate and coordinate with the team and management to ensure smooth operations
- Provides feedback on the efficiency of the operations and customer service process
- Diploma or Bachelor’s Degree in relevant fields
- Professional looking and well-groomed to the standards set
- Proficient in customer service and communication skills
- Ability to stay calm in any given situation
- Possess digital literacy
- 1-2 years of relevant customer service experience will be a plus
- Prior experience in the beauty line preferred