Job Description
Position Objectives
- Ensure excellent customer service quality and achievement of company KPIs.
- Improve customer satisfaction and client retention through service excellence.
- Ensure compliance of customer handling processes with Bappebti regulations.
- Lead and develop a high-performing Customer Service team.
Key Responsibilities
- Lead and manage the Customer Service team.
- Ensure all client inquiries and complaints are handled promptly and professionally via chat, email, and phone.
- Supervise client onboarding processes, including document verification and account activation.
- Explain the Risk Disclosure Statement, trading products, and trading regulations to clients in accordance with regulatory requirements.
- Handle escalated cases from the Customer Service team.
- Coordinate with Dealing, Compliance, Finance, and IT teams regarding operational client...