Job Description
About The Role
Role: Customer Services Manager
Location: Greater London
Salary: £50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent
This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.
This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.
Duties & Responsibilities
Service Delivery & Customer Experience
- Ensure all customer enqui...