Job Description
Description
We are looking for a Customer Service Manager to lead daily service and inside sales activities for a long-term Contract position based in Tacoma, Washington. This role is ideal for someone who can balance hands-on customer support with team leadership in a fast-paced industrial supply environment. You will guide a small team, help improve workflow across the front counter and showroom, and ensure customers receive accurate, timely service.
Responsibilities:
• Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism.
• Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions.
• Oversee order entry, payment handling, and related documentation to maintain dependable and organized records.
• Coach and develop team members through onboarding, daily guidance, and...
We are looking for a Customer Service Manager to lead daily service and inside sales activities for a long-term Contract position based in Tacoma, Washington. This role is ideal for someone who can balance hands-on customer support with team leadership in a fast-paced industrial supply environment. You will guide a small team, help improve workflow across the front counter and showroom, and ensure customers receive accurate, timely service.
Responsibilities:
• Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism.
• Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions.
• Oversee order entry, payment handling, and related documentation to maintain dependable and organized records.
• Coach and develop team members through onboarding, daily guidance, and...