Job Description
Working Hours
Monday to Friday with 3 rotating shifts: , , .
Responsibilities- Manage concierge desk operations, including assisting shoppers with enquiries and services
- Handle shopper management systems, mall inspections, and Lost & Found administration
- Support tenant relations by facilitating requests and distributing mall communications
- Assist in mall marketing activities, events, and promotional campaigns
- Coordinate redemption programmes (vouchers, parking, premiums, and rewards)
- Support customer reward programmes and educate tenants on voucher processes
- Collate and process tenant reimbursement and related administrative documentation
- Assist in event setup, logistics, and on‑ground support including weekends when required
- Manage incoming calls, emails, and general enquiries professionally
- Prepare duty rosters and support manpower planning for concierge operat...