Job Description
Responsibilities
- Assist customers with daily cargo bookings for various airline products.
- Book capacity with airlines and confirm it with customers.
- Be familiar with the requirements of our different airline products and advise customers accordingly.
- Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated.
- Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
- Track and monitor shipment status and inform customers accordingly.
- Maintain good relationships with customers and handle their inquiries promptly.
- Work closely with the billing team to provide accurate data for invoicing.
- Perform other duties as assigned.