Customer Service Officer

Customer Service Officer
Melbourne | 6-month contract (good chance of extension) | Full-Onsite   

We're partnered with a leading organization in the building products and security solutions industry that is seeking a Customer Service Officer to join their team. This role plays a key part in delivering an exceptional customer experience by managing customer enquiries, processing orders, and working closely with internal teams to ensure smooth and efficient service delivery.
This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on problem-solving, and takes pride in providing outstanding customer service.

What you'll be doing

• Managing inbound and outbound customer enquiries via phone, email, and ticketing systems
• Processing customer orders, credits, cancellations, and order amendments accurately
• Providing customers with product, pricing, order, and service information
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