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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Support customer requests and enquiries.
- Provide timely and accurate information and clarification for customer queries.
- Answer inbound customer service calls and make outbound calls.
- Address customer issues or complaints and determine appropriate course of action for effective resolution.
- Document details of customer communication.
- Ensure quality service delivery.
- Support retail operations by coordinating with retailers to provide updates of latest mall promotions or activities.
- Report on issues and provide feedback.
- Raise issues or complaints for follow-up.
- Provide assistance to support collaboration with designated departments to resolve customer grievances.
- Track and document number of customer issues raised.
Benefits
- Flexible benefits with comprehensive medical coverage for self and family.
- Training and development oppor...