Job Description
About Us
Ox Securities is a fast-growing and reputable company in the FX and CFD industry. We are seeking a highly motivated, customer-focused Customer Service Officer to join our team.
In this role, you will be responsible for providing prompt, professional, and high-quality support to our clients through multiple communication channels.
Key Responsibilities
- Provide outstanding customer service via phone, live chat, and email.
- Maintain high service-level standards, ensuring inquiries are handled efficiently and professionally.
- Address client concerns with a proactive and solution-oriented approach.
- Work collaboratively with internal teams to resolve customer queries promptly.
- Assist clients with payment-related inquiries, including deposits and withdrawals.
- Analyse and respond to trading inquiries in...