💼 Full-Time Position

Customer Service Officer, CM

🏢
Link Group
📍 Australia, Australia, Australia
📍
Location
Australia, Australia
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview

As a Customer Service Officer (CSO) you will be the first point of contact (investors, employees and a range of professionals in the finance industry) via phone (inbound/outbound) for a range of enquiries regarding shares, investments and website support.


Your key purpose will be meeting or exceeding their expectations with accurate and appropriate responses.


Both Full Time Permanent and Fixed Term Contracts will be offered. 


Key Accountabilities and main responsibilities


Strategic Focus 

  • Delivering an outstanding experience though excellent customer service on inbound and outbound calls
  • The provision efficient and effective query resolution by anticipating customer needs and taking ownership for first call resolution

    • Operational Management 

  • Investigation and ownership of complex investor queries
  • Demonstrating subject matter expertise on clients/processes/procedure