Job Description
Job Posting Description
**On the job you will:**
· Handle enquiries and requests of on Individual Financial Products administration arising from agents.
· Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
· Provide support to management and recommend productivity/service improvements.
· Ensure accuracy and compliance of all requests to be completed with good quality standards.
· Support to management and recommend productivity/service improvements.
· Support ad-hoc tasks to achieve desired results of business needs.
**We are looking for someone with:**
· 3+ years of customer service experience preferred but not a must
· HKDSE/HKCEE/ diploma qualification will be required
· IIQE 1,3,5 will be preferred
...
**On the job you will:**
· Handle enquiries and requests of on Individual Financial Products administration arising from agents.
· Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
· Provide support to management and recommend productivity/service improvements.
· Ensure accuracy and compliance of all requests to be completed with good quality standards.
· Support to management and recommend productivity/service improvements.
· Support ad-hoc tasks to achieve desired results of business needs.
**We are looking for someone with:**
· 3+ years of customer service experience preferred but not a must
· HKDSE/HKCEE/ diploma qualification will be required
· IIQE 1,3,5 will be preferred
...