Job Description
Responsibilities:
- Act as the primary point of contact for customers regarding sea freight shipments and related enquiries
- Coordinate import, export, and cross-trade shipments based on customer requirements
- Manage end-to-end shipment operations including booking, arrival notices, documentation, DG declaration, transportation, tracking, fumigation, and insurance arrangements
- Handle import and export customs clearance processes for customers
- Assist in preparing freight rate quotations and service proposals
- Liaise with carriers, freight forwarders, warehouses, transport providers, overseas agents, and internal departments to ensure smooth operations
- Ensure accuracy and completeness of shipping documentation such as Bills of Lading, Switch BL, invoices, permits, and cost verification
- Maintain and update customer profiles and shipment records in internal systems
- Monitor shipment progress and provid...