💼 Full-Time Position

Customer Service Officer - Latam

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Yedda
📍 méxico, méxico, Mexico
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Location
méxico, Mexico
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Posted
June 09, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Who are we?
Yedda is an AI company that aims to improve clients' performance by providing visibility to data that has historically been difficult to access.
We do this by analysing feeds from existing CCTV systems and measuring selected visual actions in real time.
Yedda helps customers drive performance, detect fraud, and make better decisions.Responsibilities:Proof of Concept (PoC) SupportPrepare presentation materials (PowerPoint) in both English, and Spanish.Organize documentation and instructions for cross-functional teams.Assist in populating dashboards and generating reports to support PoC delivery.Administrative and Operational SupportHandling day-to-day client requests and escalations as they ariseMonitoring and resolving operational issuesSending weekly samples of alerts and video evidence via channels such as WhatsAppManaging invoicing and following up on paymentsTrack and manage tasks using project management tools like Asana (or similar).
Provide basic g...