Customer Service Officer Non-Voice

JOB MANDATE

CUSTOMER SERVICE OFFICER (NON-VOICE)

Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, requests, and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDO's retail product and services, such as, deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking.

Key Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.