💼 Full-Time Position

Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

🏢
Singapore Airlines
📍 singapore, singapore, Singapore
📍
Location
singapore, Singapore
📅
Posted
June 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities include:

  • Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include: Attending to general enquiries
    Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
    Handling membership related transactions

  • Assist in backroom administrative functions and other ad-hoc duties if necessary

  • He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
     

    • Requirements

  • Minimum of NITEC/Higher NITEC or equivalent

  • Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantag...