Job Description
As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.
Location: Singapore - Singapore
What You’ll Do- Handle all service requests via hotline, emails, and other means; handle complaints, feedback, incidents etc. relating to the services/operation.
- Handle notification of faults/breakdowns and complaints.
- Set up, manage, and use the call management system for caller identification, call tracking, voice recording, analysis and reporting.
- Respond to emergency calls, coordinate appropriate actions, and notify relevant parties.
- Manage all aspects of season parking and car park operations, including potential traffic/parking violation enforcement.
- Process bookings for meeting rooms, function halls, and parking (seasonal and visitor).
- Process security clearances, passes (e.g. Term Pass, Entry Pass), and providin...