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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
Contributes to the professional growth and development of the Customer Service function.Attends to customers’ enquiries in a professional manner.Ensure customer satisfaction by extending responsive and meticulous support.Provides immediate response to client’s technical/service related queries and problems.Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.Meticulous processing of specimens received from the Courier team and customersEnters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.Understands clinical and tests terminologies and test profile/codes.Communicates problems in specimens and request forms received to the Laboratory Manager.Adheres to proce...