Customer Service Officer

Mobot HQ – Singapore

SGD $2,600 – $3,200 per month

Full-time

We are looking for a responsible and customer-focused Customer Care Officer to support daily operations at Mobot HQ. This role involves coordinating customer service, after-sales support, and technician scheduling while ensuring a smooth and positive customer experience. The ideal candidate should be organised, proactive, and comfortable handling customer communication in a fast-paced environment.

• Handle customer enquiries through walk-ins, phone calls, WhatsApp, and email
• Coordinate servicing, repairs, and after-sales support
• Schedule and coordinate jobs with technicians
• Follow up with customers on repair status and service updates
• Handle customer feedback and resolve basic issues professionally