Customer Service Officer

You will be the first point of contact for customers, providing timely support and resolving issues to build trust and satisfaction through positive interactions.

• Respond to customer inquiries via phone, email, and live chat with professionalism and care
• Resolve customer concerns by applying friendly, solution-focused communication
• Maintain up-to-date knowledge of products and services to provide accurate guidance
• Process customer requests, orders, and documentation efficiently and accurately
• Log and update records of customer interactions consistently to ensure accurate tracking
• Follow up with customers to confirm issue resolution and satisfaction
• Share customer insights and feedback with the team to improve service quality

• Previous experience in a customer service or client-facing role
• Strong verba...