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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
- Monitor and analyze the performance of solar PV systems on daily basis.
- Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
- Maintain existing customer relationships to ensure continued business with the company.
- Prepare quotations and follow up with customers for their acceptance.
- Prepare monthly performance report of the solar system to customers.
- Engage with client and technical team together to resolve customer’s project issue.
- Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
- Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issu...