Job Description
About the job Customer Service Operation (Lead)
Job Responsibilities
- Procure the most effective option based on rates, transit, time, customer requirements etc.
- Develop unique solutions to achieve maximum efficiency (e.g., transshipments).
- Act as Control Tower for the region.
- Oversee and mentor the customer service team, providing guidance and support to ensure high performance.
- Foster a positive work environment that encourages collaboration and professional growth.
- Manage customer relationships and oversee customer relationship management.
- Collaborate with sales and logistics teams to ensure seamless shipment processes and timely delivery of services.
- Monitor shipments and coordinate with carriers to resolve any issues that may arise.
- Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiencies. ...