Job Description
Responsibilities
- Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner
- Manage complex cases, such as complaints and escalated cases, from end-to-end
- Work closely with internal teams on escalated cases to ensure timely and quality resolution
- Achieve personal and team Key Performance Indicators
- Ensure confidentiality of the Bank’s customers and data
- Follow communication procedures, guidelines and policies
- Perform other related duties as required
- A Diploma/Bachelor’s Degree in any field
- Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
- Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
- Excellent communication (verbal and writt...