Job Description
Eaton Call Center Agent
Eaton's Corporate Sector division is currently seeking a Call Center Agent. The role focuses on order management, process improvement, and customer 360 tool usage.
- Fulfill order management related activities for distributors
- Identify and implement process improvements
- Maintain daily usage of the Customer 360 tool
- Change notice management
- Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
- Handle high‑pressure, fast‑paced environment requiring diligence to detail
- Proven analytical and critical thinking skills
- Constructively manage conflicts and discrepancies towards positive resolution
- Prioritize customer demand to assist with improved product flow
- Work with finance team to resolve customer credit requests
- Bachelor...