Customer Service Quality Analyst & Coach

Teleperformance in Cape Town is seeking a Quality Analyst to monitor and evaluate customer service interactions, ensuring high-quality service. The role requires Matric or equivalent and 2-3 years of experience as a Quality Assurance Analyst. Proficiency in Microsoft and Excel is essential. Candidates should possess excellent communication skills and the ability to thrive in a high-pressure environment. Ideal for those keen to develop organizational skills while working in a dynamic team.
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