Job Description
Customer Service Quality Assurance Specialist
Hcreates Information Technology
On-site - Pasig 1-3 Yrs Exp Bachelor Full-time
Job Description
Transportation Allowance, Medical Reimbursement
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
Insurance Health & Wellness
HMO
Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave
Responsibilities
- 1. Conduct multi-channel service quality inspections, including calls, emails, and tickets, for the assigned customer service team to ensure communication complies with corresponding business operation standards.
- 2. Regularly produce quality analysis reports to identify common issues, trends, and potential risk points, and provide improvement suggestions to report to the headquarters quality and training team.
- 3. Follow up and track issues identif...