Job Description
Description
Summary:
The primary objective of the Customer Service Representative is to provide exceptional customer service by supplying accurate information, resolving issues and completing requests related to commenced contracts. In doing so, the Customer Service Representative will be a key player in encouraging repeat business with existing customers, vendors and sources. The incumbent is the first point of contact and will act as a liaison between the customer, vendor or source and all internal departments.
Duties & Responsibilities:
+ In a timely and professional manner, respond to a wide variety of issues/requests from customers, vendors and sources. This incumbent will focus on phone requests, effectively communicating with callers, taking ownership of problems, analyzing and researching as appropriate and delivering solutions.
+ Explain to customers their contractual obligations, including but not limited to, interim rent, late charges...
Summary:
The primary objective of the Customer Service Representative is to provide exceptional customer service by supplying accurate information, resolving issues and completing requests related to commenced contracts. In doing so, the Customer Service Representative will be a key player in encouraging repeat business with existing customers, vendors and sources. The incumbent is the first point of contact and will act as a liaison between the customer, vendor or source and all internal departments.
Duties & Responsibilities:
+ In a timely and professional manner, respond to a wide variety of issues/requests from customers, vendors and sources. This incumbent will focus on phone requests, effectively communicating with callers, taking ownership of problems, analyzing and researching as appropriate and delivering solutions.
+ Explain to customers their contractual obligations, including but not limited to, interim rent, late charges...