Job Description
Title: Customer Service Rep II
Location: San Diego, CA
Duration: 6 Months
Location: San Diego, CA
Duration: 6 Months
- Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
- Enter and accurately process a high volume of daily orders (150 - 200 daily).
- Initiate customer contact via phone and or email communication on an as needed basis to verify order information.
- Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
- Responsible for the electronic processing and exception handling of electronic orders in system.
- Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; Identify and solve any potential roadblocks that could affect those goals.
- Confidently navi...