Job Description
Benefits Start Day 1 for Full‑Time Colleagues - No Waiting Period!
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high‑quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships.
Key Performance Indicators
Customer Satisfaction rating
Quality Assurance scores
Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue‑generating contacts
Offers Home Inspection leads to all customers who qualify
Cultivates and maintains ongoing custom...
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high‑quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships.
Key Performance Indicators
Customer Satisfaction rating
Quality Assurance scores
Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue‑generating contacts
Offers Home Inspection leads to all customers who qualify
Cultivates and maintains ongoing custom...