Job Description
**Job Description**:
**Responsibilities**:
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- Maintains a Quality Standard on all phone calls received guaranteeing a minimum overall average percentage of 70% following our Call model to ensure all Compliance, State, and Federal regulations are within guidelines.
- Utilize all tools and resources available to proactively resolve our customer's concerns and prevent any further callbacks.
- Follow all Adherence guidelines to achieve a minimum target of 95%.
**Requirements**:
- Knowledge and skills.
Basic understanding of the auto finance industry Experience.
- Knowledge of excellent Customer Service techniques (call center-based prefe...