Job Description
Description We are looking for a Customer Service Representative to support a busy service team in Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing a high volume of calls, and turning service inquiries into scheduled appointments. In this role, you will create positive customer experiences through clear communication, timely follow-up, and accurate recordkeeping while contributing to daily booking goals.
Responsibilities:
• Handle inbound and outbound customer calls with professionalism, focusing on scheduling service visits and maximizing appointment conversions.
• Communicate with customers in a friendly and confident manner, addressing questions, easing concerns, and reinforcing a positive impression of the organization.
• Resolve service-related issues promptly by listening carefully, identifying customer needs, and working toward practical solutions.
• Build strong customer rela...
Responsibilities:
• Handle inbound and outbound customer calls with professionalism, focusing on scheduling service visits and maximizing appointment conversions.
• Communicate with customers in a friendly and confident manner, addressing questions, easing concerns, and reinforcing a positive impression of the organization.
• Resolve service-related issues promptly by listening carefully, identifying customer needs, and working toward practical solutions.
• Build strong customer rela...