Job Description
Description
Our client in Amherst, Massachusetts is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
+ Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner
+ Resolve customer issues and escalate complex concerns when appropriate
+ Process orders, update account information, and maintain accurate records
+ Provide product, service, or billing information to customers
+ Track interactions and document details in internal systems
+ Collaborate with internal teams to ensure excellent service and follow-through
+ Support additional administrative or customer support tasks as needed
Requirements
+ Previous customer service experience...
Our client in Amherst, Massachusetts is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
+ Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner
+ Resolve customer issues and escalate complex concerns when appropriate
+ Process orders, update account information, and maintain accurate records
+ Provide product, service, or billing information to customers
+ Track interactions and document details in internal systems
+ Collaborate with internal teams to ensure excellent service and follow-through
+ Support additional administrative or customer support tasks as needed
Requirements
+ Previous customer service experience...