Job Description
Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Customer Service Representative to join our dynamic team.
Job Responsibilities:
- Respond to customer inquiries and service requests via phone and email in a courteous and efficient manner
- Provide exceptional customer support by delivering accurate, timely, and relevant information
- Establish and nurture long-term customer relationships through clear and effective communication
- Record customer concerns, issues, and resolutions accurately, ensuring appropriate follow-up actions
- Take a proactive approach in assisting customers and consistently exceed service expectations
- Use internet...