Job Description
Job Description REPRESENTATIVE ACTIVITIES:
- Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment.
- Provides telephone customer service regarding the companys services and/or products.
- Identifies customers needs and determines appropriate action.
- Promotes and sells the companys products or services.
- Investigates and resolves complaints.
- Uses a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluates and resolves customer complaints professionally and tactfully.
- Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff and approving replacement orders.
- Authorizes credit memos/refunds within policy and according to established procedures.
- Manage accounts in...