Job Description
Connect Staffing seeks a reliable and customer-focused Customer Service Representative to support a growing Prescription Benefits Management (PBM) organization. This is a fully remote (must be located in Georgia), long-term contract opportunity ideal for someone who thrives in a fast-paced, high-volume call center environment and is comfortable assisting members with healthcare and pharmacy-related inquiries.
Schedule
This role follows a rotating schedule:
- Week 1 (Weekend Rotation):
- Saturday & Sunday: 9:00 AM – 5:00 PM
- Plus 3 weekdays (typically Monday–Wednesday): 10:30 AM – 8:00 PM
- Week 2:
- Monday–Friday: 10:30 AM – 8:00 PM
Candidates must be flexible and able to consistently work alternating weekends.
Key Responsibilities
- Handle a high volume of inbound calls i...