Job Description
Job Title: Customer Service Representative
Job Description
The Customer Service Representative supports customers throughout the order lifecycle by resolving requests, questions, and complaints, often requiring careful analysis to determine the best use of resources. This role serves as the primary point of contact and liaison between customers and internal departments to ensure accurate information flow, efficient order management, and 100% on-time delivery. The position combines hands-on involvement in production flow with proactive schedule management, and offers opportunities to grow into areas such as scheduling, production control, commercial, and operations.
Responsibilities
+ Act as the primary focal point for all customer questions, concerns, and problem resolution, ensuring timely and professional responses.
+ Serve as a liaison between customers and internal departments, including production, scheduling, shipping, and purchasing, to coordinate info...
Job Description
The Customer Service Representative supports customers throughout the order lifecycle by resolving requests, questions, and complaints, often requiring careful analysis to determine the best use of resources. This role serves as the primary point of contact and liaison between customers and internal departments to ensure accurate information flow, efficient order management, and 100% on-time delivery. The position combines hands-on involvement in production flow with proactive schedule management, and offers opportunities to grow into areas such as scheduling, production control, commercial, and operations.
Responsibilities
+ Act as the primary focal point for all customer questions, concerns, and problem resolution, ensuring timely and professional responses.
+ Serve as a liaison between customers and internal departments, including production, scheduling, shipping, and purchasing, to coordinate info...