Customer Service Representative (Bilingual)

JOB SUMMARY: The Bilingual Call Center Customer Service Representative (CSR) will be responsible for handling customer inquiries into the Service Center. Position requires excellent organizational skills, attention to detail and ability to interface effectively with external and internal customers. Excellent written and oral communication skills are preferred. CSR may be reassigned to other schedules, to balance manpower or meet the needs of the company. JOB RESPONSIBILITIES: Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty. Promote positive customer relations with customers and coworkers. Answer routine and nonroutine customer calls daily Acquire a working knowledge of our database. Communicate effectively with a variety of people across various levels both within and outside the organization. Consistently meet or exceed established productivity, schedule adherence and quality standards. Qui...