Job Description
Summary/Objective
The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.
This is an existing vacancy.**
Essential Functions/ Responsibilities
- Process payments for our client's mutual customers (Inbound and Outbound).
- Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
- Follow call center scripts and processes when handling different topics.
- Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
- Be available to work on Statutory Holidays and/or as needed by the business.
Required:
- A secondary school...