Job Description
Description
We are looking for a Customer Service Representative to support a healthcare outreach initiative in Boca Raton, Florida. This Contract position focuses on connecting with eligible members through high-volume outbound calling, helping them understand available program benefits, and assisting with appointment scheduling within a time-sensitive campaign. The role is primarily remote and suits someone who communicates clearly, follows established scripts accurately, and maintains thorough records of each interaction.
Responsibilities:
• Place a high volume of outbound calls each day to contact eligible individuals and explain available healthcare program opportunities.
• Use approved talking points to guide conversations, answer basic questions, and encourage members to schedule appointments when appropriate.
• Leave clear voicemail messages when live contact is not made and complete timely follow-up documentation for each outreach ...
We are looking for a Customer Service Representative to support a healthcare outreach initiative in Boca Raton, Florida. This Contract position focuses on connecting with eligible members through high-volume outbound calling, helping them understand available program benefits, and assisting with appointment scheduling within a time-sensitive campaign. The role is primarily remote and suits someone who communicates clearly, follows established scripts accurately, and maintains thorough records of each interaction.
Responsibilities:
• Place a high volume of outbound calls each day to contact eligible individuals and explain available healthcare program opportunities.
• Use approved talking points to guide conversations, answer basic questions, and encourage members to schedule appointments when appropriate.
• Leave clear voicemail messages when live contact is not made and complete timely follow-up documentation for each outreach ...